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Deleting your account or your data

You can delete your OnPoint account and everything synced to it yourself, at any time, from inside the app. You do not need to contact us, and you do not need an active subscription. This page explains how, exactly what is removed, and how to ask us to do it for you.

Delete your whole account

In the app (iPhone, Android, or the web app at onpointbills.com/app):

• Open Settings using the gear icon at the top right of any screen.
• Tap Account, then Delete account.
• Confirm when asked. The deletion runs immediately.

Deleting is available whether or not you are paying. You do not need a subscription to delete your data.

What deleting your account removes

Every row we hold that is keyed to your account is deleted from our database:

• Your time entries and costs, including descriptions, client codes, project names, hours, and rates.
• Your saved invoices and their line items.
• Your profile: client list, client names and addresses, projects, phrases, rates, bill header and logo, and settings.
• Your subscription record and your monthly AI usage counters.
• Your sign-in account itself, including your email address.

After deletion, copies may persist briefly in our hosting provider's routine backups before being overwritten in the ordinary course. We do not use those backups to restore deleted accounts.

Delete some of your data without closing your account

You do not have to delete your account to remove data. Inside the app you can, at any time:

• Delete individual time entries, costs, clients, projects, or saved invoices.
• Export a full copy of your data first, using the in-app backup, if you want to keep it.

Data stored only on your device is removed when you delete it in the app, clear the site's browsing data, or remove the app from the device. Backup files you have downloaded stay wherever you saved them until you delete them.

Your own workspace, and teams with other people

Every OnPoint account is a team of one, so deleting your account also deletes that workspace's records: its clients, projects, rates, letterhead and bills.

If you share a team with other people, or you logged time that a team has billed, the app will decline to delete the account and will tell you why. This protects the team's billing records, which do not belong to a single person. To proceed:

• Leave the team first, in Settings, under Team, then delete your account.
• If you are the team's only administrator, make a colleague an administrator first, or delete the team.
• If you have unbilled time recorded for the team, ask the team's administrator to reassign it to another team member first.

Ask us to delete it for you

If you cannot reach the app, or you would rather we handled it, email support@onpointtimeentry.com from the address on your OnPoint account and ask us to delete your account. We may need to confirm you control that address before acting. We aim to complete verified requests within 30 days.

Cancelling a subscription is separate

Deleting your account does not cancel a subscription bought through a store, because we are not the merchant. Cancel a Google Play subscription in the Play Store app under Payments and subscriptions; an App Store subscription in your Apple ID subscription settings; and a subscription bought on our website in the billing portal (Settings, then Account, then Manage subscription), or by emailing us.

Questions

Email support@onpointtimeentry.com. Our full privacy policy, including what we store and who processes it, is at onpointbills.com/privacy.html.